Frequently Asked Questions - K. Headen Auctioneers

Frequently Asked Questions
We hope you will find the answers to most of your questions here.
Please feel free to contact us if you have any further questions.

Q) Are the auctions open to the public?
A) Yes! Our auction house is open to the general public to buy and sell items.

Q) Where do I park if I attend an auction?
A) There is ample parking in the lot in front of the show room. We have a loading ramp at the side entrance to help with loading the larger itmes.

Q) Where do I park if I have a trailer?
A) You can park in the front lot also. There is plenty enough room. We have a loading ramp at the side entrance to help with loading the larger itmes.

Q) How long does an auction usually take?
A) We will try to keep things moving quickly so we can get done as soon as possible. We start with glass ware at 1:00 and quickly move into other items. Furniture is always be sold at 6:30pm.(Check the schedule weekly for other details) and we usually wrap up by 9:00pm. Some nights may run a little longer depending on the number of items being sold.

Q) Do you have any snacks or refreshments?
A) Yes. We will have coffee and soda to drink. Chips and candy bars to snack on.

Q) What if I have a question during the Auction?
A) Just ask the cashier or any one of our assosiates working in the front. Raising your hand isn't a good idea. You might accidentaly buy something. Please do not ask our ticket writter questions. Our auctions move fast and it's very dificult for them to pay attention to all of the items being sold.

Q) How do I place a bid?
A) Simply come in and raise your hand. Please be careful and be alert. The auctions move quickly and you have to pay attention to what item is being placed up for bid. You don't want to buy something you didn't want.

Q) Do I need to register to place a bid?
A) Yes! It's a very simple process that doesn't take a minute. You will be asked to show an I.D. and then you will be issued a bidder number that will be used for marking the items you were the winning bidder on.

Q) Is my registration permanent?
A) No. You will need to register for a bidder number at each auction you attend.

Q) Can I reserve a bidder number?
A) No. We are not reserving numbers at this time. You will need to register for a bidder number at each auction you attend.

Q) Do I have to be present to place a bid?
A) No. We do accept proxy bids prior to the sale. You can some to the preview on the Thursday and leave your bids with us then. The item will be opened for sale at 1/2 of your proxy bid and one of our associates will bid for you up to your maximum bid. There is no fee for proxy bids!

Q) What if I want to bid on an item, but I need to leave early?
A) Just inform one of the front people and we will get that item up as soon as possibe.

Q) Can I place a bid online?
A) No. Not at this time. We may offer some special items for online auction later on if there is enough interest.

Q) What happens if there is a tie bid?
A) It will be up to the auctioneers discretion, but our general policy is to open the item up for bidding again with just the tied bidders being allowed to bid.

Q) Are there any additional fees on items purchased?
A)Yes. Due to the rising costs of expenses, we now have to charge a 5% Buyers Premium on all items sold along with 6% Sales Tax unless you have a dealer certificate on file with us.

Q) When do I have to pay for the items I purchased?
A) All items must be paid for before removing the item from the premises. All purchased must be paid for the night of the auction. You can make arrangements for picking your items up if your not taking them with you.

Q) Do I pay for all my items at one time?
A) Yes you can. Your welcome to pay for your items anytime after the item has been sold. You do not have to wait until the end of the sale to pay for or remove your items.

Q) Do you Accept Credit Cards?
A) Yes! We do accept Visa, MasterCard and Discover.
Please note that a 4% fee will be added to your total purchase to cover the expenses.

Q) When can I pick up the items I purchased?
A) All items must be paid for before removing the item from the premises. You can pay for your items anytime after the item has been sold. You do not have to wait until the end of the sale to pay for or remove your items. Items can be removed anytime after a receipt is issued. Larger items can be picked up the Saturday after the sale from 10am to 1pm. Arrangements can be made for Sunday pick up by appointment only. Any items not picked up by Noon on Monday will be forfeited and sold in the next sale unless other arrangements are made.

Q) Will someone be able to help me load my items?
A) Yes. Someone will be here most of the time that will be able to assist you.

Q) Can you deliver the items I purchased?
A) Yes we can. We will schedule an appointment with you to deliver your items. We can also do the setup or assembly if needed. Delivery fees will start at $25.00 and may increase with the number of items and the location of the delivery.

FAQ for those wanting to Sell items:

Q) What type of items will you sell for me?
A) Just about anything. We specialize in furniture, household items, antiques, collectables, glassware, coins, jewelry, tools, firearms, pictures and prints. We will also sell real estate, automobiles, boats and other large items.
WE DO NOT ACCEPT: Animal heads or mounts, pets, alcohol/liquor, explosives or perishable food items.
Due to the limited space, we will not be accepting box lots. We will schedule a special auction on a Sunday just for box lots.

Q) How do I sell my items?
A) Just bring your items in anytime between 10:00am and 5:00pm Monday, Tuesday or Wednesday and we will take care of the rest. It may be a good idea to call first to see if we will have any room available in that week's auction. We can only accept so many items per week and don't have the extra space for storing items.

Q) What does it cost to sell an item?
A) A standard commission fee of 25% will be charged for all items dropped off for sale.
A 35% commission fee will be charged on all pick up items.

Q) Can you pick up the items I would like to sell?
A) Yes we can. We will schedule an appointment with you to pick up your items and bring them here. We will also do the setup or assembly if needed. We do charge a 35% sales commission on all pick up items.

Q) When will I get paid for my items that were sold?
A) If an item is sold on Thursday, checks will be issued the following Thursday and can be picked up prior to the sale.